Refund policy

Returns & Refunds

We want you to be confident buying from Wren & Bough. If something is not right, contact us and we will sort it out.

30-day return window

You may request a return within 30 days of delivery. To be accepted, the item must be unused, in the condition you received it, with all parts, hardware, fittings and the original packaging. Furniture that has been fully assembled, used outdoors, or marked by a pet cannot be accepted for a change-of-mind return.

How to start a return

Email annincastw5@hotmail.com with your order number, the item you want to return, and the reason. If the item arrived damaged, please attach photographs of the item and of the packaging. We will reply within 2 business days with return instructions and the return address. Please do not send an item back before contacting us — returns that arrive without an approved request cannot be reliably matched to an order.

Who pays return shipping

For a change-of-mind return, the cost of return shipping is the customer's responsibility. Customers outside the United States are also responsible for return postage and for any duties or taxes on the returned parcel. Where an item arrived damaged, faulty, or is not what you ordered, we cover the return cost — see below.

Damaged, faulty or incorrect items

Please report damage, a manufacturing fault, or an incorrect item within 7 days of delivery and include photographs. Depending on the issue we will send a replacement part, send a replacement unit, or refund you in full — at no cost to you, including any return postage.

Refunds

Once your return reaches us and passes inspection, we will refund the price you paid for the item to your original payment method. Refunds are normally issued within 5–10 business days of inspection. Original shipping charges are not refunded for change-of-mind returns; they are refunded in full where the item was damaged, faulty or incorrect.

Not eligible for return

• Items reported more than 30 days after delivery
• Items that have been used, fully assembled, or damaged after delivery
• Items returned without an approved return request
• Replacement parts that have already been dispatched

Exchanges

We do not run a direct exchange process. If you would like a different item, request a return for refund and place a new order — that is the fastest way to secure the item you want.

Cancellations

You can cancel an order free of charge any time before it is dispatched. Once an order has been handed to the carrier it can no longer be cancelled, but you may still use the 30-day return process.