Shipping policy
Shipping & Delivery
Wren & Bough ships to six markets — the United States, Canada, the United Kingdom, Australia, New Zealand and China. Every order is packed and dispatched from our warehouse in the United States.
Processing time
Orders are picked, packed and handed to the carrier within 1–3 business days. Orders placed on a weekend or a US public holiday begin processing on the next business day. You will receive a dispatch confirmation with a tracking number as soon as your parcel leaves the warehouse.
United States
| Service | Cost | Delivery after dispatch |
|---|---|---|
| Standard shipping | $8.00 | 2–5 business days |
| Standard shipping on orders of $70 or more | Free | 2–5 business days |
| Express shipping | $15.00 | 1–3 business days |
International shipping
International orders are sent with USPS Priority Mail International. Because our furniture is solid and genuinely heavy, international postage is priced by the real weight of the parcel rather than a flat fee, so lighter items are not subsidising heavier ones:
| Parcel weight | Canada | United Kingdom | Australia / New Zealand | China |
|---|---|---|---|---|
| Up to 2 kg | $60 | $95 | $105 | $85 |
| 2–10 kg | $145 | $190 | $280 | $180 |
| 10–20 kg | $210 | $275 | $470 | $285 |
| 20 kg and over | $265 | $360 | $630 | $360 |
The exact charge for your order is calculated automatically at checkout before you pay. International parcels typically arrive 6–14 business days after dispatch; a parcel held for customs inspection can take longer.
Tracking your order
Every order ships with a tracking number, emailed to you at dispatch. If your tracking has not updated for more than 5 business days, please contact us and we will chase the carrier on your behalf.
Customs, duties and import taxes
Orders delivered outside the United States may be subject to import duties, taxes, customs clearance fees or brokerage charges levied by the destination country. These charges are set by your local customs authority and are the responsibility of the recipient. We cannot predict them and they are not included in the price you pay us or in the shipping charge. Refused parcels that are returned to us are refunded less the outbound and return shipping cost.
Address accuracy
Please check your delivery address before completing checkout. We cannot redirect a parcel once it is in the carrier's network. If an order is returned to us as undeliverable because of an incorrect or incomplete address, we will contact you to arrange reshipment; the additional shipping cost is the customer's responsibility.
Lost, damaged or delayed parcels
If your parcel arrives damaged, or has not arrived within the expected window, contact us at annincastw5@hotmail.com and we will open a carrier claim and make it right. Please keep the packaging and photograph the damage so we can support the claim.